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HF Group

Customer Service Officer – Ultimate Banking (Rehani)

Nairobi, Kenya

1 day remaining

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Wema Bank Plc

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Country / Region

Kenya
Nigeria
Uganda

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Customer Service Officer – Ultimate Banking (Rehani)

Closing: May 4, 2024

1 day remaining

Published: Apr 30, 2024 (4 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Key Competencies and Skills

Technical competencies:      

  • Excellent Communication Skills
  • Customer Service skills
  • IT Skills
  • Product knowledge
  • Computer skills
  • Ability to maintain strong relationships with customers 

General competencies:  

  •  Interpersonal skills
  • Team Player
  • Listening skills
  • Empathetic
  • Professional
  • Problem-solving Skills.
  • Empathetic

Minimum Qualifications, Knowledge and Experience

  • Education: Bachelor’s Degree in a business-related field
  • Experience: 4 year’s banking experience


Responsibilities

Key Competencies and Skills

Technical competencies:      

  • Excellent Communication Skills
  • Customer Service skills
  • IT Skills
  • Product knowledge
  • Computer skills
  • Ability to maintain strong relationships with customers 

General competencies:  

  •  Interpersonal skills
  • Team Player
  • Listening skills
  • Empathetic
  • Professional
  • Problem-solving Skills.
  • Empathetic

Minimum Qualifications, Knowledge and Experience

  • Education: Bachelor’s Degree in a business-related field
  • Experience: 4 year’s banking experience


  • To manage the day to day operations of the Ultimate Banking Lounges.
  • To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
  • To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
  • To Issue account fulfilment tools and maintain records to ensure safe custody and timely delivery to customers
  • To support the Ultimate Banking Relationship Managers with account opening, loan processing and handling customer queries
  • Educate clients on the features and benefits of all products
  • Cross-sell products to clients based on the needs 
  • Assist clients to complete paperwork and requirements to take up new products 
  • Notify client about deposit renewals
  • Invite clients for Exclusive events 
  • Inform clients about new products/services/ lifestyle offers 
  • Make courtesy calls to clients 


Tags

Customer support, client care jobs

Banking, microfinance, insurance industry jobs

Mid-level jobs

Jobs in Nairobi

Jobs in Kenya

Customer support, client care jobs in Nairobi

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